Important changes to the Provider Information Return (PIR)

Along with the introduction of the new KLOEs this November, changes are afoot for the PIR  

Healthcare providers used to have to complete the PIR after a request by CQC and it was a signal that an inspection was supposed to happen within two weeks. This put the pressure on to drop everything and complete the PIR.

CQC are now taking a more rolling approach with a new system, currently being referred to as the “Provider Information Collection” (PIC). The PIC will no longer be an annual “snapshot” or pre-inspection questionnaire, but an on-going monitoring tool. We are told that providers will have to complete the PIC in full once a year. However, you may be asked to update parts of it more frequently by your inspector. It is not clear how long they will give you to do this.

Although it is more than a pre-inspection questionnaire, inspectors will continue to use the PIC in the planning of inspections. CQC have said that it is a chance to show how your service is doing. We understand that the questions are not necessarily domain-specific.

The new PIC remains electronic, but CQC have indicated that it will be easier to use than the PIR. The PIC started being used in October on a limited basis. The feedback we have had so far from providers has been positive.

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