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Mac Research and Consultancy

Helping health and social care providers set up, register, run and improve services

Care 4 Quality Ltd

Company Profile: Mac Research and Consultancy

MAC Research and Consultancy is a UK consultancy that helps health and social care providers set up, register, run and improve services that are safe, compliant and focused on people. We work with services regulated by the Care Inspectorate in Scotland and the Care Quality Commission (CQC) in England, including care at home, housing support, supported living and residential recovery services.

SCOTLAND Services regulated by the Care Inspectorate
ENGLAND Services regulated by the Care Quality Commission (CQC)
SERVICE TYPES Care at home, housing support, supported living and residential recovery

We help providers at every stage of a service’s life. That includes registering a new service with the Care Inspectorate or the CQC, carrying out due diligence before an acquisition, and stepping in as interim registered manager. When a service is under pressure, we provide hands-on operational oversight to stabilise it.

All our work is shaped around each regulator’s standards and frameworks: the Health and Social Care Standards and Care Inspectorate quality frameworks in Scotland, and the CQC’s fundamental standards and assessment framework in England. It is also written for how each service actually runs, not taken from generic templates.

Our services

■ Registration support with the Care Inspectorate and the CQC, including our fixed-fee Care at Home and Housing Support Registration Package for Care Inspectorate applicants

■ Due diligence for buyers, investors and commissioners of Care Inspectorate and CQC regulated services, assessing regulatory history, compliance, governance, staffing and risks before acquisition or contract award

■ Interim registered manager cover for Care Inspectorate and CQC regulated services, providing experienced leadership during vacancies, transitions or periods of change

■ Operational oversight, giving providers independent assurance on quality, safety, governance and performance against Care Inspectorate and CQC expectations

■ Service stabilisation for services facing Care Inspectorate or CQC concerns, requirements or enforcement, leadership gaps or falling quality, with clear improvement plans and hands-on support

■ Policies and procedures, statements of aims and objectives and statements of purpose, meeting Care Inspectorate and CQC requirements

■ Quality assurance, self-evaluation and inspection readiness for Care Inspectorate and CQC inspections

■ Staff induction programmes, training materials and workbooks

■ Research and service development

Case Study

Project management and commissioning of a new residential recovery service

Read the Case study HERE...

Our approach

Our approach is practical, supportive and clear about cost. We work alongside providers, building their confidence and capacity, so the improvements we help make last well beyond our involvement.