Home / Industry Experts / Care Home Consultancy / PGQ Solutions Ltd

Provider, Governance & Quality Solutions Ltd

Specialist health and social care consultancy

At Provider, Governance & Quality Solutions Ltd (trading as PGQ Solutions), the focus is simple: helping providers deliver safe, effective and well-led services where people receive high quality care and support.

VIEW WEBSITE

Company Profile: PGQ Solutions

PGQ Solutions, is a specialist health and social care consultancy founded by Lisa Basson and Kelly Mulhern.

Lisa is a Registered Learning Disability Nurse and Kelly is a Registered Mental Health Nurse. Together, they bring extensive frontline, operational, governance and regulatory experience across adult social care, mental health, learning disability, autism, residential, nursing and supported living services.

PGQ Solutions supports providers, directors, nominated individuals, registered managers and investors to strengthen governance, improve quality, manage regulatory risk and prepare for inspection. The company provides practical, evidence-based support including mock inspections, compliance reviews, service improvement planning, governance audits, enforcement support, safeguarding reviews, due diligence and leadership support.

At PGQ Solutions, the focus is simple: helping providers deliver safe, effective and well-led services where people receive high-quality care and support. Lisa and Kelly work directly with services to identify risk, improve systems and create sustainable change that supports both compliance and better outcomes for people using services.

Our Services

**Mock Inspections**

Independent mock inspections to identify risks, test readiness and highlight areas for improvement

**Compliance Support**

Practical guidance to help providers understand CQC expectations and strengthen regulatory compliance.

**Governance Frameworks**

Support with governance, accountability systems and quality assurance processes.

**Audits & Compliance Mapping**

Independent reviews to assess current practice, identify gaps and support action planning.

**Staff Training**

Bespoke training for teams to build knowledge, confidence and compliance in everyday practice.

**Quality Improvement**

Hands-on support to improve standards, outcomes and sustainability across care services

Why Choose PGQ Solutions?

Specialist health and social care consultancy

Support with CQC compliance and governance

Practical, provider focused advice

Experience across quality improvement and service transformation

Support tailored to the needs of each provider

Helpful for buyers, existing operators and growing care businesses

How Chandler & Co & PGQ Solutions work together

Chandler & Co may introduce clients to PGQ Solutions where additional operational, governance or compliance support would be helpful during a care home acquisition, refinance or expansion project.

This may include situations where a lender requests an independent mock inspection where a buyer needs support understanding compliance risks, or where an operator wants to strengthen quality systems before progressing with growth plans.

Meet the Team

Lisa Basson

Co founder and Director

Lisa-Ann's expertise in regulatory compliance and workforce development helps providers navigate complex regulatory landscapes effectively.

Kelly Mulhern

Co founder and Director

Kelly brings extensive experience in service management and quality improvement. Her leadership ensures PGQ Solutions delivers practical and impactful solutions.